FAQ

Once your order has been processed successfully, you will be sent an order confirmation email or text with a unique order number. Please check your spam folder if you do not see it in your main inbox.

You can also check your order history in your Light in the Attic customer account. If you do not see your order in your account, and you did not receive an email or text, please reach out to Light in the Attic Customer Support.

Thank you for your extended patience as we make the move from our old website to our new one.

During this transition, some orders have experienced a delay showing in customers' order histories. We expect this process to be finished by the end of November. Please note, we will only be migrating over currently open orders which are pending shipment.

To access your order history, please log in to our website with the email address you used to place the order, even if you did not previously create an account with this email. 

All orders (regardless of whether they are for preorder or in stock items) will be charged at the time the order is placed.

We accept all major credit cards and PayPal. We do not accept prepaid gift cards, except Light in the Attic Digital Gift Cards purchased on our online store.

For a detailed list of accepted payment methods, please proceed through checkout.

You may request to cancel in stock orders up to 24 hours after the order is placed (weekdays only) by contacting Light in the Attic Customer Support.

We will do our best to accommodate your cancellation. Once your order has shipped, we are unable to cancel it.

For preorder items, you may cancel your order at any time until the day the order ships. Please contact us as soon as possible if you'd like to cancel your order.

If your shipping address was incorrect at the time your order was placed, please send the correct full address (including your full name) to Light in the Attic Customer Support as soon as possible.

We cannot guarantee a successful change of address if we receive your request more than 24 hours after you place your order.

Once an order has been shipped, we are not able to update your shipping address or have the package re-routed by the carrier. We would suggest reaching out to the carrier directly to discuss your options.

If your billing address was entered incorrectly at checkout, please reach out to Light in the Attic Customer Support with your correct billing address.

However, if the payment has already been processed successfully and you received an order confirmation number, the billing address will no longer be necessary.

Preordered products will be reserved for you in our electronic inventory. All products are subject to delays or date changes. We will keep you updated via email of any changes to the status of your order.

We are not able to accommodate requests to modify orders or shipping options or combine orders once an order is placed. If you would like to order additional items, you must place a new, separate order.

If you would like to cancel a specific item from your order, please contact Light in the Attic Customer Support as soon as possible, and we will do our best to accomodate your request.

For domestic orders to the contiguous lower 48 states, delivery may take anywhere from 2-14 business days via USPS Media Mail.

For international orders, delivery depends on customs clearance and local delivery schedules, and we are unable to guarantee and exact timeframe for delivery. For example, shipping via USPS First Class International can take anywhere from 2 weeks to over a month due to customs clearances.

Customers in Asia and Australia typically will have the longest wait times for their orders to arrive.

To ensure quicker shipping times, consider upgrading your shipping service to an expedited option.

You may check the status of your order by logging into your Light in the Attic customer account and navigating to Order History. If you did not create an account, please check your email or texts for your order confirmation, and follow the link to see your order's current status.

We ship orders in full once all items are in stock. In stock orders will be processed and shipped within 48 business hours (Monday through Friday 9am-5pm PST, excluding holidays).

You will receive an automated shipping confirmation email with tracking once your order ships. Tracking can also be checked in your account's order history.

If you want your items to ship as soon as they are available, please place separate orders for items with different preorder dates.

Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

You will receive an automated shipping confirmation email or text with tracking once your order ships. Please check your spam folder if you don't see it in your inbox.

You can also find your tracking number in the order history section of your Light in the Attic customer account.

We ship orders in full once all items are in stock. If you want your items to ship as soon as they are available, please place separate orders for items with different preorder dates.

Orders take about 2 business days to be dispatched from our warehouse, as long as all items are in stock at the time that the order is placed.

You will receive an automated shipping confirmation email or text with tracking once your order ships. Tracking can also be checked in your account's order history.

Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

In addition to the global supply chain backlog, we are challenged by capacity constraints with vinyl manufacturing. In addition, many of the titles we offer are non-LITA titles from our distributed labels, and each vendor may experience its own delays and changes to shipping timelines. We appreciate your patience.

We will keep you updated of any changes to your order's release date via email if you choose to place an order. Please be sure to check your spam folder.

Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

Thank you for your extended patience! Unfortunately, all products are subject to delays and date changes. If you have not received an email from us with a new preorder date for your item, please reach out to Light in the Attic Customer Support. Please be sure to check your spam folder.

Due to the volume of orders we receive, we cannot accommodate requests to split orders into separate shipments once they have been placed.

Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

As much as we'd love to reduce our carbon footprint, order pickup is unfortunately not possible at this time. Our brick-and-mortar store in the KEXP Gathering Space is a separate entity from our online store, and our fulfillment warehouse in San Diego does not allow in-person pickup.

Unfortunately, we are unable to accommodate special shipping requests, as we fulfill orders from a remote warehouse with a separate team. Thank you for your understanding and support.

We ship items all over the world! Please proceed through checkout to check the shipping rates for your specific country. Please note: we are unable to anticipate whether you will be charged duties or taxes upon delivery.

International shipping rates vary based on the destination country, the order's total value, and the weight of your order's contents.

Please be aware that Light in the Attic is not responsible for customs/duty charges upon arrival, and we cannot ship orders as gifts. Unfortunately, it will depend on your specific country’s rules and regulations and on the carrier whether you are charged any import taxes or duties upon delivery. We are unable to anticipate this in advance.

For an accurate shipping estimate for your order, please proceed through the checkout process until you reach the shipping options section. This will allow you to see quotes for each available shipping method.

If you no longer wish to proceed, please navigate back to the Cart and remove the items to be sure the order is not accidentally placed.

The USPS unfortunately doesn't show tracking once inside the destination country for international shipments, and will only update once the package has been marked delivered. We apologize for the inconvenience!

The USPS unfortunately doesn't show tracking once inside the destination country, and will only update once it has been marked delivered.

We have seen some international packages take up to 2 months to arrive at their final destination. Please keep an eye out for the package.

We would also suggest visiting your local post office in case they are holding the package there for you.

We sincerely apologize for the delay and appreciate your understanding.

All sales are final on orders. Returns and replacements are not approved unless your item is received with a manufacturing defect that affects playback. Merch items are also not eligible for return or exchange.

If you believe you have received a defective item, please see the question, "My item is defective / My vinyl record skips. Help!"

All sales are final on orders. Returns and replacements are not approved unless your item is received with a manufacturing defect that affects playback.

If you believe you have received a defective item, please see the question, "My item is defective / My vinyl record skips. Help!"

Once your order has shipped, we are unable to cancel or recall it.

Merch items are not eligible for return or exchange. Please see the question, "What is your return policy?"

We are not responsible for changes in the international exchange rate. We sincerely apologize if the timing of your cancellation results in a refund of a slightly lesser amount than you originally paid.

Please reach out to Light in the Attic Customer Support and include your order confirmation number. Please include photos showing what is incorrect or missing, the packaging in which the order arrived, and your packing slip.

Our Customer Support widget will accept file attachments up to a total of 50 MB. If your file(s) are larger than this, please email them to orders@lightintheattic.net and include your order confirmation number in the subject line. Alternatively, large files can be shared with orders@lightintheattic.net via websites such as Dropbox, WeTransfer, and Google Drive.

If the item you are missing is a poster, please refer to the question, "I ordered a poster with my order, but it's missing."

In some cases, the missing item may have been out of stock. If this occurs, you will be sent an email update and issued a refund for the item. Please be sure to check your spam folder.

We ship posters separately in a tube. Your shipping confirmation email will contain two (or more) tracking numbers. Please be sure to check each one for the status of your entire order, and be sure to check your spam folder.

If a specific component from one of the items in your order is missing (such as a booklet, single LP from a multiple LP release, or a gift that should have come with the item), please contact Light in the Attic Customer Support for assistance, and include a photo of the components you did receive.

If your order is missing an entire item or product, please refer to the question "I received the wrong item/something is missing. I received an item that I didn't order." If your order is missing a poster, please refer to the question "I ordered a poster with my order, but it's missing."

We are not responsible for lost or stolen packages. Once the package has left our warehouse, it is the responsibility of the carrier. Please contact the carrier with your tracking number for more information.

If your tracking number shows the package has been "Delivered", please allow 48 business hours to pass before reaching out to us. The carrier will sometimes reattempt delivery the next day or will hold the package at your local Post Office.

Please note, international packages sent via USPS will not show movement on their tracking once they have left the United States, until they have arrived at their destination. Please allow 48 business hours to pass beyond the estimated delivery date before reaching out to us.

Please contact Light in the Attic Customer Support if more assistance is needed once you have taken these steps.

In the event that your package is sent back to our warehouse, we will contact you when the package arrives to discuss further action.

If the package was returned due to a mistake on Light in the Attic’s part, we will first confirm with you, and then attempt to reship the package at no further charge.

If the package was returned due to an error on your part, instructions will be sent via email explaining how to submit a reshipment fee.

Errors which may incur a reshipment fee are: providing an inaccurate address (i.e. you moved and did not update your address with us, or you entered an incorrect address at checkout), failing to pick up your package from your local post office, or failing to accept your package when it was delivered.

If you believe your order has been delivered back to our warehouse and you have not heard from us, please contact Light in the Attic Customer Support.

Unfortunately, we cannot accommodate requests to do with product quality unless the release was purchased from the Light in the Attic online store directly.

You will need to speak with the store where you purchased the record. We sincerely apologize for the inconvenience.

All sales are final on orders. Returns and replacements are not accepted unless your item is received with a manufacturing defect that affects playback. If your record appears or sounds defective, please refer to our Vinyl Upkeep Guide below.

If the issue persists, is audible, and you are willing to provide video, please contact Light in the Attic Customer Support for assistance. Please provide at least 30 seconds of video (with sound) of the record playing, and please make sure the turntable arm is visible in the shot the whole time. We ask for this video for evidence to escalate to our vendor as we discuss possible solutions.

Our Customer Support widget will accept file attachments up to a total of 50 MB. If your file(s) are larger than this, please email them to orders@lightintheattic.net and include your order confirmation number in the subject line. Alternatively, large files can be shared with orders@lightintheattic.net via websites such as Dropbox, WeTransfer, and Google Drive.

Please note that we cannot accommodate requests for replacements or refunds if your order was delivered over 90 days ago.

Vinyl Upkeep Guide:

* Double check that your turntable’s tonearm weight and anti-skate settings are adjusted correctly. Due to the quiet nature of some recordings, your turntable may require a slight increase in tonearm weight for the record to play correctly.

* Try cleaning your record with a record-cleaning brush or a soft, non-abrasive cloth. The issue could be due to dust or other debris.

* Are you using a portable turntable or an old needle? Old or low quality components can cause skips and surface noise, and we would recommend listening to your LP with updated equipment.

* Most turntable manufacturers recommend replacing your stylus/needle after about 1,000 hours of use - this translates to roughly every few years if you use your turntable for 1-2 hours per day. We recommend checking with the company that makes your preferred stylus to be sure.

The vinyl production process rarely produces records which are perfectly flat. Are you seeing a small deviation that does not affect the sound of your record? If so, there is nothing to worry about.

If your tonearm is adjusted correctly, and the warp still audibly affects your listening experience, please see the question, "My item is defective / My vinyl record skips. Help!"

Unfortunately, these cosmetic damages that often occur due to rough handling by carriers on their journey to you are largely out of our control.

All sales are final on orders. Returns and replacements are not accepted unless your item is received with a manufacturing defect that affects playback.

We sincerely apologize for the inconvenience, and appreciate your understanding.

Unfortunately, we're unable to have much control over this, as each of the vendors we distribute make different choices as to how they package their records, and some don't use plastic shrink-wrap at all.

Unsealed or open packaging should not have an effect on the quality of your record. If you believe you have received a defective item, please see the question, "My item is defective / My vinyl record skips. Help!"

Our product shots and mock-ups are subject to change, as it is impossible to pinpoint the exact color of a record before it has been pressed. At times, small streaks or spots of other colors may appear on your record, but this should not affect the quality of sound.

If your record seems to be a completely different color than was expected, or the color referenced on the OBI strip is incorrect, please reach out to Light in the Attic Customer Support.

Please include photos of the record, the packaging, and the OBI strip (if applicable).

Light in the Attic cannot accommodate requests for replacements or refunds if more than 90 days have passed since your package was delivered.

Please click ""My Account"" at the bottom left of our homepage. Enter your email address, and a 6-digit login code will be sent to you. Once you enter this 6-digit login code, you will automatically be taken to your account's order history page.

(Please note - our site runs on Shopify, and a password is no longer required. Instead, you will always log in by entering your email address, then entering the 6-digit code which is emailed to you.)

On the order history page, you can click into each order to see more details (including tracking for shipped orders). At the top right, you can click your initials and then ""Account Information"" to edit your preferred address and personal information, or you can click Log Out to end your session. If you have any questions, please reach out to Light in the Attic Customer Support.

Please click "My Account" at the bottom left of our homepage. Enter your email address, and a 6-digit login code will be sent to you. Once you enter this 6-digit login code, you will automatically be taken to your account's order history page.

(Please note - our site runs on Shopify, and a password is no longer required. Instead, you will always log in by entering your email address, then entering the 6-digit code which is emailed to you.)

If you have any questions, please reach out to Light in the Attic Customer Support.

Restock and repress plans differ from title to title. Please reach out to Light in the Attic Customer Support if you'd like to check on a specific title.

The best way to know if something becomes available again is to continue to check the title’s page on our site, and to sign up for our newsletter.

Digital gift cards can be purchased here. Digital gift cards are eligible for use on our online store only.

Once you place your order for a digital gift card, the gift card code will be sent to the email address used at checkout. The gift card code can then be forwarded to the intended recipient.

Please note: at this time we do not offer physical gift cards.

There are no prices shown on the packslips included in our packages.

Unfortunately, our warehouse is unable to accommodate requests to include gift notes or to gift wrap orders.

Not all releases come with download cards due to licensing agreements with the artists, labels, or estates. Releases that come with download cards will say so on the packaging and/or on the release page on our website.

If the packaging on the LP clearly states that the title comes with a download card inside, and there isn’t one, please send a photo of the LP to Light in the Attic Customer Support.

Not all releases come with download cards due to licensing agreements with the artists, labels, or estates. Releases that come with download cards will say so on the packaging and/or on the release page on our website.

If the packaging on the LP clearly states that the title comes with a download card inside, and there isn’t one, please send a photo to Light in the Attic Customer Support. If there is a download card, but it does not work, please send a photo showing the card and the cover of the album.

Please be sure to check your junk folder for the download link.

Record Store Day is an annual event inaugurated in 2007 to "celebrate the culture of the independently owned record store." All Record Store Day releases are initially available for purchase only to retail stores, in order to uphold the mission of Record Store Day to support local record stores.

We would suggest asking your local store whether they will be carrying the release, and buying it in person.

If the item is still in stock two weeks after Record Store Day, we will make the release available to customers on our website.

Thank you for your interest in a Light in the Attic subscription. Unfortunately, we have discontinued this service.

Please peruse our FAQ before contacting us. If you do not see an answer to your question, please click the yellow "Support" button on the bottom right hand corner of the website, or email us at orders@lightintheattic.net.